Order Management Lead

Lead global order management operations for a fast-paced SaaS organization during an approximately three-month temporary leave coverage assignment. In this hands-on leadership role, you'll coordinate across Salesforce, Product, Deal Desk, Revenue Accounting, GTM, and Net Suite to ensure accurate, compliant, and timely order processing throughout the quote-to-cash lifecycle.

As the final reviewer for opportunities moving to closed/won, you'll validate order completeness, resolve deal exceptions and booking blockers, monitor critical data flows, and strengthen audit-ready controls. This is an opportunity for an experienced order management professional to make an immediate impact across systems, processes, and global stakeholders.

• 6+ years of experience in SaaS order management, Deal Desk, revenue accounting, billing, or a related function
• Demonstrated expertise with Salesforce CPQ and Net Suite
• Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks
• Experience reviewing contracts, validating order completeness, and resolving deal or booking exceptions
• Ability to manage order data flows across Salesforce, Product platforms, and Net Suite
• Proven ability to conduct root cause analysis and drive process or system improvements
• Experience leading or mentoring global teams across multiple time zones
• Ability to work independently, prioritize competing needs, and resolve issues in a fast-paced environment
• Strong analytical skills and comfort working with dashboards, reports, and operational data
• Excellent written, verbal, and cross-functional communication skills
• Strong organizational skills and attention to detail

• Experience with order synchronization or integration tools such as Celigo
• Familiarity with Jira, Looker, Avalara, Google Workspace, and other quote-to-cash or order-to-cash tools
• Experience creating exception-handling playbooks, standard operating procedures, or process documentation
• Experience supporting month-end and quarter-end close activities
• Experience assisting with internal or external audits related to order operations
• Background in a scale-up or post-merger environment
• Experience partnering with Deal Desk, GTM, Revenue Accounting, Finance, Legal, Product, or Sales teams

• Six or more years of relevant experience in SaaS order management, Deal Desk, revenue accounting, billing, or a closely related field
• Experience supporting complex quote-to-cash operations in a global organization
• No specific degree or educational credential is required

• Work arrangement: 100% remote
• Engagement: Approximately three-month temporary assignment
• Ability to collaborate effectively with global stakeholders across time zones
• Ability to support month-end and quarter-end close activities as needed
• Strong proficiency with Salesforce CPQ and Net Suite
• Comfort working in a hands-on operational leadership role and managing day-to-day order management activities during a leave coverage period