Express Service Plus Consultant
Listed on 2026-11-06
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Business
Client Relationship Management, Change Management, Operations Management
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.
Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
- Dealership staff training as outlined in theMSX Express Service program documentation
- Dealership In Person follow-up support
- Timely and comprehensive completion of Contact Reporting
- Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
- OEM National and Regional personnel contact
- Consistent OEM Communication with Dealer Milestones - Timely completion and submission of field detail reports including communication log
- Weekly Expense reports submission
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment.
- Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
- Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.
Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
Dealership staff training as outlined in theMSX Express Service program documentation
Dealership In Person follow-up support
Timely and comprehensive completion of Contact Reporting Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)OEM National and Regional personnel contact
- Consistent OEM Communication with Dealer Milestones Timely completion and submission of field detail reports including communication log Weekly Expense reports submission
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment.
Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.
Additional Information Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIDemonstrated proficiency with PC applications in a Windows environment
Ability to…
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