Customer Service Advisor

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities:
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Interact with the sales lead to maintain and improve service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately
• Prepare educational material for open enrollment or educational meetings

Qualifications:

• Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities
• Ability to provide raving fan service to existing accounts and prospective clients
• High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines
• Strong writing and computer skills are a must; experience in Outlook and Excel is required
• Employee benefits experience preferred, but not required
• Marketing and sales experience are a plus
• College education preferred, but not required Compensation: $37,185 - $45,000 yearly

• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately
• Prepare educational material for open enrollment or educational meetings

Compensation:
$37,185-$45,000 per year