Customer Care Support

Customer Care Support page is loaded## Customer Care Support locations:
United States - Lansing, MI:
United States - Michigan time type:
Part time posted on:
Posted 21 Days Agojob requisition :
R59238
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* Job Summary:

** About the Company      About the Role  This role supports both Customer Service and Data Entry functions by performing detailed, task-oriented work that contributes to the smooth operation of daily processes. The analyst plays a key role in maintaining service quality, ensuring data accuracy, and assisting in the identification of trends or issues that inform process improvement efforts following guidance and priorities set by the Customer Care Manager and the Team Lead.
This role requires strong attention to detail, effective communication skills, and the ability to work independently while contributing to team goals. Collaboration with internal teams and responsiveness to customer inquiries are essential in delivering consistent and high-quality service.
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* Job Description:

** Core Responsibilities Delivers high-quality customer service while ensuring accurate and efficient data entry in support of operational and compliance goals. This role supports the daily execution of service and data tasks, identifies potential issues, and contributes to maintaining established service standards and data protocols.
* Responding to client inquiries and providing timely support
* Managing tickets, calls, or service requests with professionalism and accuracy
* Ensuring consistency in service delivery and documentation
* Maintaining accurate data entry and updating system records
* Supporting documentation review and file processing
* Identifying and reporting patterns or inconsistencies for quality improvement

Key Responsibilities
* Complete customer support and data entry tasks with accuracy and within expected time frames
* Address customer questions, issues, and service requests, escalating complex matters when necessary
* Maintain up-to-date documentation, eligibility and parental consent, and ensure that data entries meet quality and compliance standards to include ensuring that incoming referrals are accurately received, documented, and processed in a timely manner.
* Assist with identifying workflow inefficiencies or data inconsistencies and reporting them to the appropriate team
* Participate in team discussions to share observations or offer feedback on system or process improvements
* Support internal tracking, reporting, and documentation efforts related to customer service and data activities
* Maintain knowledge of relevant service policies, tools, and data procedures to ensure compliance
* Conduct training sessions and coach team members to improve skills and knowledge as needed
* Perform duties as assigned, contributing to team flexibility and supporting organizational priorities

Core Focus This role is centered on executing customer service and data entry responsibilities with precision and consistency. By ensuring accurate data handling and responsive service interactions, the analyst helps maintain operational quality and supports broader service delivery objectives. The role also contributes valuable insights to help improve internal processes and enhance both customer and team experiences.
** Worker Type:
** Regular
* * Number of Openings Available:
** 3

Go Solutions is committed to empowering school districts across the US with innovative solutions that positively impact student success and their school communities. Our IEP and Medicaid software, and customer care team help districts maximize participation in Medicaid reimbursement programs and provide exceptional experiences for all students.

Go Solutions is committed to creating a work environment in which all employees treat each other with respect and dignity, where employees feel empowered to make suggestions about their work and the company’s method of doing business. A place where all employees receive the support they need to succeed and develop additional skills, and where all employees value each other’s cultural heritage, unique talents, and contributions to the company.

We look forward to meeting you and showing you what Go Solutions has to offer.

* Go Solutions is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
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