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Customer Service Rep HelpDesk/Support

Senior CSR Lead & Coach — Call Center Operations

Job in Lansing, Ingham County, Michigan, 48900, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
A leading consulting firm is seeking a Senior Customer Service Representative in Lansing, MI. The role involves leading and coaching a team of Customer Service Agents to ensure they meet program objectives and service level agreements. Ideal candidates will have a high school diploma, 2+ years of call center experience, and demonstrated leadership in customer service environments. This position offers a competitive compensation package and opportunities for growth.
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Position Requirements
10+ Years work experience
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