Customer Service & Website Support Specialist
Listed on 2026-10-30
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Customer Service/HelpDesk
Ecommerce, HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
Ecommerce, HelpDesk/Support, Technical Support
Moose Made Media is an eCommerce digital agency focused on delivering clear, measurable results for online businesses. The team specializes in building and optimizing websites that help clients grow, with a straightforward, no-nonsense approach. Moose Made Media partners with leading platforms including Shopify, Woo Commerce, and Big Commerce, giving clients flexible, modern solutions tailored to their needs. Applicants can expect to work with a variety of brands and tools in a fast-paced, results-driven environment.
Role DescriptionThe Customer Service & Website Support Specialist is a remote, contract role responsible for supporting clients and their customers across eCommerce websites. Day-to-day tasks include responding to customer inquiries via email, chat, and phone, troubleshooting basic website issues, and escalating technical problems to the appropriate team members. The specialist will help track and resolve service tickets, guide customers through order-related questions, and provide clear, professional communication that reflects the agency’s straightforward brand.
This role also involves gathering feedback on customer experiences, documenting common issues, and collaborating with internal teams to improve processes and website usability.
- Candidates should possess strong Customer Service and Customer Support skills, with a focus on timely, accurate responses.
- Candidates should possess abilities in Customer Satisfaction and Customer Experience, including empathy and problem-solving.
- Candidates should demonstrate professional Phone Etiquette and clear written communication skills.
- Experience with eCommerce platforms (Shopify, Woo Commerce, Big Commerce) or similar tools is highly beneficial.
- Ability to work independently in a remote setting, manage multiple inquiries, and prioritize tasks effectively.
- Comfort using help desk or ticketing systems, and basic troubleshooting skills for website or account issues.
- Previous experience in an agency, online retail, or SaaS environment is a plus.
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