Systems Engineer; Network & Telecommunications Services

PROLIM () is currently seeking Systems Engineer (Network & Telecommunications Services) for one of our top Client for

Location:

Lansing, MI
. Qualified candidates can directly send your updated resume and contact info via email: v

• Provide Tier 2/3 support for Cisco UCCX, CUCM, and Unity Connection platforms.
• Design, document, and implement call centre routing, workflows, and scripts.
• Support CUCM call manager configuration and Unity voicemail administration.
• Collaborate with cross-functional teams to provide technical documentation, training, and knowledge transfer.
• Assist in process improvement initiatives, including creating service design packages.
• Occasionally work after-hours or weekends for critical upgrades or incidents.

• 5+ years of experience with Cisco Unified Contact Center Express (UCCX)
• 5+ years of experience with Cisco Unified Communications Manager (CUCM)
• 5+ years of experience with Cisco Unity Connection (CUC)
• Excellent verbal and written communication skills

PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include;
Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.