Telephony Engineer

This client is seeking someone with experience working within the Contact Center side of Avaya, specifically with management and troubleshooting. The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the best use of resources. The Sr. Engineer will have to work actively during the design phase with different internal teams and business groups, analyzes the needs of the organization and translates requirements into detailed technical specifications.

Collaborates with internal business units and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr. Engineer works to resolve incidents and handles change management.

Top Skills' Details
1. Avaya Management (5+ years of experience)2. Avaya Troubleshooting (5+ years of experience)3. NiCE CXone

Essential Responsibilities:

Working with ACD, vectors, and call flow design

Designs, configures, tests and maintains telephony infrastructure solutions.

Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (Audio Codes), Avaya SIP environment, CMS;
Nice Recording & WFM systems, Nice Cxone.

Partners with Network Services to analyze and resolve IP architecture.

Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and readily maintained.

Owns and executes software patches and version upgrade for Telecom infrastructure.

Manages projects within deadlines and provides weekly project status reports to management.

Provides support to a World-Class Call Center consisting of many sub call centers with over 2800 call center associates.

Diagnoses, troubleshoots, and resolves complex telecommunication network issues.

Participates in a 24x7 on-call rotation.

Serves as an escalation point for complex voice outages or issues.

Landscape notes:

Avaya Red in the environment

Stable Avaya environment

Hybrid call center setup using both Azure and onprem systems

Agents connect via AT&T services hosted in Azure Avaya voicemail remains onprem but integrates with Contact Center serversSBC in Azure routes all audio traffic to either Microsoft Teams or the onprem Contact Center Environment includes 12 onprem servers and 4 Azure servers across 2 data centers

Supports 1520 tollfree numbers and 2,800 call center associates

Common issues: callrecording failures and faxing problems

Skills

Avaya, Telephony, Contact centre, telecommunication, avaya aura, CXone, NiCE, NiCE CXone, ACD, vectors, Call flow design

Job Type & Location This is a Contract to Hire position based out of Lansing, MI.Pay and Benefits The pay range for this position is $50.00 - $60.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Lansing,MI.Final date to receive applications

This position is anticipated to close on Oct 22, 2026.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race,…