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Telephony Engineer
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-10-13
Listing for:
TEKsystems
Full Time
position Listed on 2026-10-13
Job specializations:
-
Engineering
Telecoms Engineering, Systems Engineer
Job Description & How to Apply Below
Design, configure, test, deploy, and maintain telephony infrastructure, including Avaya, SIP, and contact center systems; analyze traffic and resource needs and coordinate technical specifications with internal teams and vendors. Troubleshoot complex voice and network issues, manage incidents, changes, patches, upgrades, and projects, and provide escalation support for a large call center environment.
RequirementsThe role requires at least five years of experience managing and troubleshooting Avaya systems, with experience in contact center technologies such as NiCE CXone. Relevant work includes ACD, vectors, call flow design, Avaya Aura, SIP environments, and diagnosing telephony infrastructure issues; no education requirement is stated.
Key Skills- Avaya Management
- Avaya Troubleshooting
- Avaya Aura
- NiCE CXone
- Contact Center
- Telephony
- Telecommunications
- ACD
- Call Flow Design
- Vectors
- SIP Gateways
- Audio Codes
- Avaya CMS
- Call Recording
- Workforce Management
- IP Architecture
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Insurance
- 401(k) Retirement Plan
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Health Savings Account
- Transportation Benefits
- Employee Assistance Program
- Paid Time Off
- Vacation Leave
- Sick Leave
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