Senior Analyst II

Senior Premium Analyst II

Emergent Holdings

In addition to fulfilling the primary responsibilities of the Senior Premium Analyst, this role independently leads cross‑functional initiatives and serves as a key advisor within the Premium Audit Analyst team. The Senior Premium Analyst II provides strategic direction on audit analyst process improvements, serves as a designated Subject Matter Expert (SME), and exercises a high level of authority in resolving complex audit and policy issues.

The role supports leadership through oversight of daily operations, decision‑making for escalated matters, and mentorship of team members aligned with departmental goals.

• Independently complete the most complex and high‑impact audits, including those involving multiple jurisdictions, large premium volumes, and significant disputes.
• Lead resolution efforts for escalated audit variances, coordinating with vendors, policyholders, and agents as needed.
• Conduct exit interviews for Vendor audits, including variance notifications.
• Analyze Policyholder and Agent requests, research multiple state manuals and laws to advise and/or coordinate the appropriate resolution of disputes.
• Facilitate, research, and resolve complex internal and external customer inquiries through verbal or written communication.
• Exercise delegated authority to make audit or classification exception approvals exceeding standard thresholds.
• Serve as formal mentor and technical coach to Premium Analysts and support staff, develop and monitor onboarding plans, provide structured feedback.
• Assist employees in the unit with technical questions.
• Review the work of employees within the unit to assist with coaching/mentoring.
• Identify, coordinate, and communicate potential workflow and procedure changes with Quality and Workflow Team.
• Orient new employees to the departmental and unit procedures.
• Assist in establishment and monitoring of goals and objectives for the unit.
• Audit and review work of employees within the unit.
• Assist with the conducting of interviews and selection of employees.
• Collaborate with other roles/departments for items that require special handling and/or additional research.
• Review policy level decisions based on research and analysis and provide guidance where needed. Serve as a Subject Matter Expert regarding projects/issues.
• Contribute to and support initiatives that align with departmental KPIs, audit accuracy goals, customer experience enhancements, and vendor optimization strategies.
• Participate in on‑the‑job training of employees new to the role.
• Collaborate with Quality and Workflow Team in maintaining department procedures, work instructions, and job aides; may participate in initiating new workflows or workflow changes.
• Work with internal departments to resolve problems and maintain company relations. Make appropriate decisions based on interpretation of policies and procedures.
• Manage individual workflow inventory within the audit systems to achieve specific time service goals.
• Understand the direction of the overall industry and evaluate the related impact.
• Evaluate and decide in a timely manner which audits require further review and coordinate resolution with internal departments and leadership when needed.
• Back‑up for ACD calls in the respective unit.
• Perform other duties or special projects assigned.

• Education Required
  :
  Associate’s degree in business, insurance or related field with progress toward or completion of Insurance Institute of America (IIA) or other insurance related designation(s). Combinations of education and experience may be considered in lieu of formal education.
• Experience Required
  • Three (3) years as a Premium Analyst including two (2) year as a Senior Premium Analyst, with demonstrated technical decision making and audit processing skills and demonstrated experience with manual rules across multiple states and regulatory authorities.
  • OR Five years technical or administrative office experience including relevant audit or payroll duties in an insurance organization or four years demonstrated experience of the necessary skills, knowledge, and abilities for the position, may…