DPO Teller

Overview

Our Client, a Energy Services company, is looking for a DPO Teller I for their Lansing, MI location.

• The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.
• Process 1,000-2,000 monthly bill payments by accepting credit card, cash, check, or money orders.
• Answer general customer account questions.
• Complete identity verification for new utility service customers.
• Provide excellent customer service.
• Work independently in an office related setting.
• Maintain organizational standards within assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.
• Perform to accuracy standards without exceptions.

• A High School Diploma is required.
• One or more years handling cash in a customer service environment is required.
• Knowledge of Microsoft Office programs (Word, Excel, Outlook).
• The ability to type 40 words per minute & perform standard/routine office tasks.
• Experience with SAP applications including Cash Desk.
• This position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
• Abides by, enforces, and participates in the implementation and ongoing oversight of Company standards and regulations. Works with customers, former customers, and third-party collection agencies in attempting to mitigate losses. Reviews and analyzes customer’s financial information, payment history and negotiates a structured workout that serves both parties and results in a lower loss than the loss that would have been realized.
  
  Maintains extensive and up to date knowledge with respect to various servicing guidelines, requirements, and financial aid programs to help customers with the payment of bills. Implements settlements which are in compliance with such guidelines at all times. Performs disconnection of energy service in accordance with the billing practices and rules.
• Accounts payable clerks should be proficient with basic computer programs such as the Microsoft Office suite and any necessary accounting software. These clerks should have good interpersonal and communication skills, and they should be able to meet deadlines and pay close attention to detail.
• A high school diploma or equivalent is generally required for this position, and relevant experience is generally required or preferred as well. An associate's degree in accounting or another relevant field may be preferred.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.