DPO Teller

Join to apply for the DPO Teller role at Fast Tek Global
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Location: Lansing, MI (salary range $40,000 – $45,000)

• Manage 7 Customer Bill Payment Centers located across the service territory.
• Act as the face of the company for general information and bill payment processing, handling an annual volume of 1.3 million payments.
• Provide occasional backup coverage to alternative direct-payment office locations on a prearranged basis.
• Handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks received in person or by mail, in accordance with company policy and procedures.
• Process 1,000–2,000 monthly bill payments by accepting credit cards, cash, checks, or money orders.
• Answer general customer account questions.
• Complete identity verification for new utility service customers.
• Provide excellent customer service.
• Work independently in an office-related setting.
• Maintain organizational standards within the assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.

• High school diploma required.
• One or more years of cash-handling experience in a customer-service environment required.
• Knowledge of Microsoft Office programs (Word, Excel, Outlook).
• Typing speed of 40 words per minute.
• Experience with SAP applications including Cash Desk.
• Adherence to company standards and regulations, working with customers and third‑party collection agencies to mitigate losses, reviewing financial information, negotiating structured workouts, and maintaining knowledge of servicing guidelines and financial aid programs.
• Performing disconnection of energy service per billing practices and rules.
• Flexibility to meet travel requirements and work a schedule that may include evenings, weekends, holidays and overtime.

• Proficiency with Microsoft Office suite and accounting software.
• Strong interpersonal and communication skills.
• Ability to meet deadlines and pay close attention to detail.

• High school diploma or equivalent required.
• Associate’s degree in accounting or relevant field preferred.

• Medical and Dental (Fast Tek pays majority).
• Vision.
• Personal Time Off (PTO).
• Long Term Disability (100% paid).
• Life Insurance (100% paid).
• 401(k) with immediate vesting and 3% salary match.

Fast Tek Global is a privately held company with 24 years of experience, known for being fast, flexible, creative and honest. We are dedicated to helping people find their success stories and doing the right thing.

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and are always used under human oversight. All personal data collected is used solely for recruitment purposes, and individuals have the right to know, access, or request deletion of their data at any time, subject to legal limits.