Director of Collections & Recovery

Description

Employment Type: Full Time, Hybrid #LI-HYBRID

Entry Salary Range: $-$ with an annual award opportunity based on individual and credit union performance.

Comprehensive Benefits Package

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave.

Professional Growth

• Learning and development programs, plus tuition reimbursement to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

* Parental Leave and Tuition Reimbursement are available after one year of service.

What you should know about the role

The Director of Collections and Recovery is accountable for leading and advising the Collections and Recovery departments, utilizing expertise to guide best practices and department strategy. The Director of Collections and Recovery will oversee and manage the Collections and Recovery departments, providing expert guidance and leadership to drive operational effectiveness in a leadership capacity. The primary focus is on supporting the credit union’s strategic objectives, ensuring efficient operations, excellent member service, and continuing to drive progress within the collections and recovery functions.

This position will foster exceptional service for both internal and external members, as defined by living and demonstrating the core values of the credit union;
Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $4 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.

The work environment at Advia is fast-paced, performance based, and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

• Provides strategic vision and leadership to manager(s) and individual contributors in their downline by inspiring and building a high-performing team. This includes but is not limited to maximizing productivity, efficiency, and innovation within the scope of the department’s responsibility while staying connected to the credit union's strategic vision, mission, and goals.
• Leads the overall strategy, design, and execution of collections and recovery programs across multiple loan products (e.g., auto, mortgage, credit card, personal, commercial real estate loans, etc.) and all delinquency stages including bankruptcy, optimizing cure rates and liquidation. Builds sophisticated contact strategy capabilities, leveraging member segmentation, channel optimization (digital, phone, mail), and rigorous test-and-learn approaches.
• Identifies and drives operational efficiencies through process re-engineering, Request for Proposal (RFP) processes for new technology, and system integration, ensuring cost-effective and compliant operations. Partners closely with Compliance to ensure absolute adherence to all applicable state and federal regulations, including Fair Debt Collection Practices Act (FDCPA), Reg F, UDAAP (unfair, deceptive, or abusive acts or practices), bankruptcy laws and processes, etc.
  
  mitigating regulatory exposure.
• Cultivates a learning environment that supports professional development, continuous skill building, and career growth. Promotes collaboration and effective communication within the team and across departments.
• Owns third-party vendor relationships management across pre- and post-charge-off collections; sets performance expectations, monitors detailed scorecards, and drives accountability for collection and recovery goals.
• Oversees the collection of past due consumer, indirect, commercial, and residential mortgage loans, including…