Health Operations Manager

Join to apply for the Health Operations Manager role cent Catholic Charities

The Health Operations Manager will oversee two family health centers under the supervision of the Medical Director. They will manage the support staff teams and provider schedules of each of the three centers. They will be responsible for the day-to-day functions of the two offices under the guidance of Catholic Charities of Ingham, Eaton & Clinton Counties agency direction.

• Supports the Mission, Vision, and values of the agency.
• Acts as a role model within and outside the agency.
• Works in partnership with fellow team members.
• Is sensitive to the cultural diversity of colleagues and clients served.
• Is responsive to internal and external customers.
• Represents Catholic Charities of Ingham, Eaton & Clinton Counties in a professional, conscientious manner at all times.
• Demonstrates ongoing professional growth and knowledge through training and experience.
• Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
• Sets limits and maintains the helping role of the practitioner/volunteer/intern/support staff and intervenes appropriately to meet the needs of the persons or family members served.
• Believes in the capacity of people to grow and change.
• Has working knowledge of agency policies and administrative procedures.

• Ensures performance of all necessary maintenance, calibration, and sterilization of all medical equipment with documentation following applicable regulatory body requirements. Collaborate with equipment suppliers to maintain functioning equipment and plan for any downtime.
• Supervise removal of medical waste in compliance with regulatory requirements.
• Maintenance of medical supplies needed to perform tasks‑evaluate stock by anticipating supply needs and maintaining consistent availability of supplies.
• Cultivate and manage collaborative relationships with vendors and suppliers for donations, product recommendations, and learning opportunities for staff.
• Work with Finance Department to maintain and work within a budget for all expenditures.
• Oversee office supply stocks, ordering, and efficient use of supplies.
• Supervise the medical provider schedules under the direction of the Medical Director, respectively.
• Educate and monitor all staff and volunteers about their roles in the health centers, and provide training to staff as applicable.
• Ensure that all staff, students, residents, and volunteers use appropriate behavior to provide a positive experience for all patients and their families. Conduct performance reviews and disciplinary measures as appropriate, in accordance with agency guidelines.
• Fulfill all responsibilities as Vaccines For Children (VFC) “Back‑up Coordinator”, manage VFC inventory and ordering, maintain compliance with VFC Provider Agreement, and participate in site visits as scheduled per VFC.
• Manage the medical patient, staff, student, volunteer, and resident schedules to optimize workflow. Schedule training sessions, meetings, and other necessary blocks in schedule as appropriate.
• Communicate with patients regarding inquiries and complaints to ensure patient satisfaction.
• Manage and report work‑related injuries following CCEIC protocols.
• Manage and ensure compliance with insurance contracts.
• Maintain working relationship with CCEIC IT department and coordinate solutions with IT and Electronic Health Record issues.
• Maintain working relationship with University of Michigan Health – Sparrow and CCEIC billing departments and provider enrollment departments. Promptly report any concerns related to billing or provider enrollment to the respective departments.
• Maintain a working knowledge of medical billing practices, and assess cost/benefit analyses by researching reimbursement rates for procedures, and educating providers on subsequent results.
• Maintain frequent communication with medical providers regarding Quality Improvement measures, as applicable.
• Understand and assist with provider licensure requirements.
• Periodically review medical provider…