Bilingual; Spanish Medical Receptionist

Bilingual (Spanish) Medical Receptionist

At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Your role as a receptionist in a busy family health center will involve phone calls, checking patients in and out of their appointments, navigating multiple provider schedules, and scheduling appointments under the supervision of the Health Operations Manager and Medical Director.

• Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
• Perform check‑in and check‑out for patients efficiently
• Provide all necessary forms to patients upon check‑in
• Perform scanning of records into EMR on a daily basis
• Maintain appointment schedules for providers
• Complete primary provider request form for insurance updating
• Maintain competency in the process for Immigration Physical completion
• Assist with Sliding Fee Discount application when necessary and provide to eligible patients
• Screen patient phone calls for medical assistants and providers
• Manage requests from both paper and electronic in‑baskets
• Verify patient insurance information
• Troubleshoot insurance problems with patients
• Proficiency in CHAMPS portal
• Perform patient callbacks/follow up as directed by providers
• Occasionally interpret for providers and support staff as needed for patient care
• Miscellaneous tasks as assigned by Office Manager and Medical Director
• Other duties as assigned

• Education:
  
  High School Diploma
• Experience:
  
  Experience in a receptionist position or medical office required
• Required Licenses, Certifications, and Training: HIPAA, EMR, and other training required by CRFHC.

• Mission‑Driven:
  Demonstrates a deep commitment to the mission and values of Catholic Charities and incorporates them into daily work
• Collaborative Team Player:
  Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
• Solution‑Oriented Problem Solver:
  Proactively identifies challenges and develops practical, innovative solutions to address them
• Culturally Sensitive:
  Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
• Integrity:
  Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission

• This position is on‑site and may not be eligible for remote work
• The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
• Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, reaching, and occasionally lifting or carrying up to 15 pounds
• Vision requirements include close‑up work, distance vision, and the ability to adjust focus
• The work environment may involve varying degrees of physical discomfort, occasional loud noise, and exposure to common respiratory pathogens
• Occasional driving during the workday may be needed for operational purposes
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions

This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.

• Entry level

• Full‑time

• Health Care Provider

• Individual and Family Services