Front Desk Supervisor: Lead Guest Experience & Growth

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• Posted on September 28, 2026

Showing 1 location

AC & HH Lansing
MIACLA | 417
3150

E. Michigan Ave
Lansing, MI 48912, USA

• Front Office
• Full-Time
• Requisition #: FRONT
  064196

Are you passionate about hospitality and creating memorable guest experiences? At Hyatt House Lansing/University Area , we’re all about making guests feel at home while delivering the thoughtful service and genuine hospitality Hyatt is known for. We’re looking for a Front Desk Supervisor who shares our commitment to excellence, enjoys developing others, and takes pride in creating a welcoming experience for every guest.

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold Hyattbrand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

Why You’ll Love This Role:

• You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
• You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
• You’ll work in a stylish, vibrant setting that reflects the Hyatt House brand’s Bright, welcoming modern vibe.

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

• Competitive Pay & Benefits:
  Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
• Career Growth:
  We invest in your development with training and advancement opportunities.
• Culture That Cares:
  Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At Hyatt House Lansing, you’ll join a team that values you and celebrates success together.
• Welcoming Environment :
  Work in a thoughtfully designed space that feels comfortable and inviting, where every detail helps create a welcoming experience for our guests.

If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!

Apply today and bring your hospitality talent to Hyatt House University Area
- Lansing!

Qualifications

1 year:
Hotel Front Desk Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.