Network Administrator​/Service Desk Agent

Network Administrator/Service Desk Agent
Computing/MIS Lansing Direct Hire Aug 13, 2025

• Collaborate with the Director of Information Technology to create and optimize network design topologies and configurations using IT Best Practices.
• Actively supports, participates in, the development and implementation of networking projects, technology upgrades and installations.
• Conduct research on networking best practices, trends, services, protocols, security and standards in support of network improvement efforts.
• Evaluate, provide recommendations for purchasing of networking hardware and software products.
• Communicate clearly, collaborate with security, technical resources and 3rd parties to coordinate ongoing support.
• Adhere to strict change control process and other internal process requirements.
• Adhere to other policies and procedures established by the Director of Information Technologies.
• Prepare and ensure accuracy of documentation, asset database data and knowledgebase solutions for the service desk solution.
• Familiarity with MS Azure networking concepts, implementation and technologies.
• Knowledge and enforcement of applicable data privacy practices and laws.
• Strong communication skills (oral and written), excellent presentation skills with the ability to convey technical information to both technical and non-technical audiences while using brevity.
• Self-motivated with excellent attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in dynamic and high-pressure environments.
• Ability to mitigate organization risk factors while ensuring compliance with applicable regulations, legislation and cybersecurity policies and procedures.
• Valid driver's license and reliable means of transportation.
• Flexibility to work on-call and travel, as required.
• Willingness to work beyond established business hours or on call

• Must have fluency in Network Administration.
• Possess ability to provide first-rate customer service.
• Fluency in Microsoft products to include Office 365 Suite, MS SQL Server, MS SharePoint.
• Knowledge of ITTL.
• Ability to enforce established policies and procedures.
• Ability to travel as required.
• Position is not a remote position, 100 percent in Office.
• Ability to thrive in a fast-paced environment.
• Must be highly organized.
• Must have the ability to set and manage priorities.
• Must be a team player and work well as a member of a team.
• Demonstrated Flexibility.
• Other tasks and responsibilities as assigned by the Director of Information Technology.
• Possess a degree or diploma in Technology with a focus on computer networking.
• Should have 4-5 years’ network administration experience, supporting LAN/WAN technologies, data transmission protocols, and network security.
• Networking accreditations (Microsoft, Cisco, COMPTIA, Network+, Security+, vSphere) are preferred.