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HelpDesk/Support Technical Support Systems Administrator IT Support

Service Desk Team Lead: IT Support & Mentorship

Job in Lansing, Ingham County, Michigan, 48900, USA
Listing for: The Jackson National Life Insurance Company
Full Time position
Listed on 2025-12-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading insurance firm in Lansing, Michigan is seeking a Team Lead for their Service Desk. This role requires a candidate with over 5 years of IT experience, preferably in a management position, to oversee service desk operations, mentor team members, and ensure high-quality support. The ideal candidate will have strong analytical skills, a commitment to service excellence, and be experienced with support tools like Service Now and Jira.

Join a dynamic team focused on continuous improvement and high user satisfaction.
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