Engineer II - Network Services

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JOB DESCRIPTION – Engineer II – Network Services

Location:

Florida, Georgia, Ohio, Toronto, Ontario
Division:
Ticketmaster, Technology
Line Manager:
Manager, Network Services

Our Network Services team manages the full spectrum of network infrastructure supporting Ticketmaster’s global data centers, contact centers, and Client VPN services. We take pride in maintaining high availability and performance, ensuring seamless connectivity across critical environments. With a focus on agility and forward-thinking solutions, we embrace automation and collaboration to evolve our network operations and deliver consistent value to the business.

We’re hiring a Network Engineer to join our Network Services team. In this role, you’ll work with experienced engineers to support Ticketmaster’s global data center network environments, including platforms built on ASA and Forti Gate firewalls and VXLAN/EVPN architectures. You’ll help monitor, troubleshoot, and resolve network issues, as well as implement configuration changes that support evolving business needs. You’ll work across a variety of platforms and environments to keep our network stable, secure, and performing well.

You’ll contribute to strengthening and improving the network by supporting project rollouts, platform updates, and day-to-day operational tasks. Collaboration is key in this role, and you’ll partner with peers across infrastructure, security, and application teams to help deliver high availability and secure connectivity. We operate within an Agile framework and are continually modernizing our infrastructure. This role is a great fit for someone with solid networking experience who enjoys problem-solving, wants to grow their skills in complex, global environments, and is committed to high-quality operational work.

• Assist with network changes, upgrades, and routine maintenance in accordance with change management policies.
• Monitor network performance and availability, responding to alerts and resolving issues promptly.
• Support incident response efforts by participating in troubleshooting and resolution during outages.
• Maintain accurate documentation for configurations and processes to aid troubleshooting and knowledge sharing.
• Collaborate with infrastructure and security teams to support deployments and ensure reliable connectivity.
• Participate in hardware lifecycle activities such as replacements and upgrades.
• Provide input for audits by supplying configuration details and assisting with remediation tasks.

• 4 years of experience in network engineering or related field.
• Capability to use AI to streamline troubleshooting, filling in knowledge gaps, and scripting assistance
• Familiarity with routing and switching concepts (OSPF, BGP).
• Experience with firewall administration (Forti Gate or Cisco ASA).
• Understanding of common networking protocols and high availability concepts.
• Basic knowledge of network monitoring tools.
• CCNA or equivalent experience is preferred; CCNP is a plus.
• Automation tools (Python, Ansible)

• Team-oriented, fostering unity and collaboration.
• Accountable, with a strong sense of ownership and integrity.
• Innovative thinker who approaches problems creatively and strategically.
• Proactive in identifying potential issues and opportunities for improvement.
• Strong communicator, capable of sharing knowledge and building consensus.
• Excellent analytical and problem‑solving skills.
• Active listener who ensures clear understanding of instructions and feedback.
• Adaptable and supportive team member, both locally and remotely.
• Self‑motivated, disciplined, and respectful in all interactions.

• HEALTH:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY:
  New parent programs including caregiver leave, plus…