IT Desktop Support Technician

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Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual.

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company and grow skills within IT Support. They are currently looking for individuals who are looking to grow within their company.

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Re-image Windows 11 onto machines from Windows 10.
• Assist all users with any logged IT related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers, and scanners.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.

• CompTIA A+ certification or similar IT certifications desirable.
• Previous experience with Desktop Support or Helpdesk roles.
• Strong problem-solving skills.
• Excellent customer service skills.
• Ability to work first shift on a Contract to Hire basis.

Medical, Dental, and Vision Benefits Offered from Day One.

Critical Illness, Accident, and Hospital coverage.

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.

Life Insurance (Voluntary Life & AD&D for employee and dependents).

Short and long-term disability.

Health Spending Account (HSA).

Transportation benefits.

Employee Assistance Program.

Time Off/Leave (PTO, Vacation or Sick Leave).

Fully onsite position in Lansing, MI.

$18.00 – $22.00 per hour.

Position anticipated to close on Jan 5, 2026.

Please send your updated resume and contact information to (no space in email address).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Entry level.

Contract to Hire.

Information Technology.

Software Development.