Installation Technician

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The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other food service operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, NEXTEP processes, and hardware products.

• On-site implementation of NEXTEP’s food service technology solutions
• Configure NEXTEP solutions for installation, including item and menu building
• Provide USB peripheral installation and troubleshooting
• Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
• Develop detailed product knowledge of the NEXTEP product suite
• Diagnose hardware, software, and configuration issues
• Maintain and improve documentation related to installation and support procedures
• Provide remote training to NEXTEP’s customers
• Interact with customers with a positive and encouraging attitude
• Provide occasional evening and weekend support

• Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables.
• Must be able to review software logs and find issues and suggest user and administration experience improvements
• Proficiency in Microsoft Office Suite
• Experience with USB peripheral installation and troubleshooting
• Experience with remote access software and support
• Experience with networking (physical and logical)
• Experience with software QA
• Database experience and understanding
• Knowledge of graphic design and file formats
• Strong leadership, organizational and interpersonal skills
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive in dealing with issues
• Exceptional work ethic, timely completion of tasks
• Great attitude and enthusiasm
• Excitement about our products

• Minimum 3 years IT experience
• Travel 75%-100% of each month
• U.S. citizen or permanent resident

Mid-Senior level

Full-time

Management and Manufacturing

Financial Services; IT Services and IT Consulting

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