Field Technical Manager; Bilingual English​/Korean; Lansing, MI

Field Technical Manager (Bilingual English/Korean) (Lansing, MI)

LG Electronics participates in the global technology landscape, delivering innovative solutions for a better life. Our brand promise, Life's Good, reflects our commitment to a happier life for all. We have a history spanning over six decades with a global presence in over 290 locations. Our portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, Jeong-do Management, emphasizes high ethical standards and transparent operations.

Grounded in Customer-Value Creation and People-Oriented Management, these values guide our culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom within an inclusive work environment. Join us and help shape the future of technology. At LG, we strive to make Life Good for Everyone.

Summary

This role will be based in Lansing, MI and acts as a Technical and Operational Liaison between LGEUS PRI Organization and PRI''s customer companies (e.g., LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI''s project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI''s customer companies.

Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI''s customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI''s customer companies'' jobsites with applicable HQ personnel.

Support of PRI''s customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels.

Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

• Operation and management of the PRI''s project site, including equipment set-up and production, customer service, safety management, and general affairs
• Manages day to day activities of PRI''s customer companies
• Utilizes advanced metrics to analyze, develop and implement process development
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
• Responsible for professional technical development of all field technical specialists
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution
• Serves as technical liaison between LGEUS PRI Organization and PRI''s customer companies
• Manage information flow and knowledge transfer sessions for PRI''s customer companies
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues
• Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
• Coordinate with Technical Writing team to insure PRI''s customer companies are complete,…