Global Operations Center Technician

Overview

As an IT Operations Technician with Epic Hosting, you will be part of the team s central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Please note that this position is based at our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

• Monitor the hosting infrastructure stack and respond to problems.
• Use investigative and troubleshooting skills across tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients. See our full non-discrimination statement at