Technical Support

Job Description

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• May write and update personal computer and mainframe application programs.
• Experiences in automated data processing systems.
• Knowledge of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, and information security policies and procedures.
• Skill in the use and support of personal computers, applicable programs and systems, and troubleshooting information systems.
• Ability to operate information technology systems, to communicate effectively, and to train others.
• Provides assistance in the design, development, and maintenance of various system applications.
• Provides technical assistance and support for applications and hardware problems.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Makes presentations and briefings for training sessions.
• Prepares briefings, reports, and evaluations on system efficiency and utilization.
• Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Years of

Experience:

• 1 to 3 years of experience in the field or in a related area.

Skills:

• Experience with Polycom and Tandberg Video conferencing systems
• Security+ certification
• Candidates must have ability to work autonomously
• Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
• Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations
• Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)

All your information will be kept confidential according to EEO guidelines.