Field Engineer

Key Responsibilities

• Assign service requests to repair laptops and desktops in the metro area.
• Replace hard drives, motherboards, and keyboards, and perform whole unit swaps.
• Repair or replace PC peripherals.
• Drive to service locations and document activities in real‑time ticketing system.
• Close service tickets using the company’s call management system.

• 1+ year hands‑on experience with laptop and desktop break‑fix.
• General knowledge of laptop/desktop hardware and software, including basic Microsoft applications.
• Computer‑building background experience preferred.
• Ability to resolve basic/non‑complex problems as directed.
• At least 18 years of age and own reliable car with car insurance.
• Client and/or government clearance may be required; police or criminal background verification clearance may be required.

• Must complete required product training.
• Must pass drug and background screening.
• Must be A+ Certified (If you do not already have A+ certification, you will have 90 days after your start date to become certified or be subject to termination).

• Full legal name (name that appears on driver’s license).
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2–3 hours to deliver services to one of your customers?
• Have you ever worked for Dell? If yes, please provide the dates and reason for leaving.
• Which day of the week do you need the most time for personal life?

Obtaining Dell computer certification is a requirement for this position. These certs will cost you NOTHING, and are done after the interview (if you are selected). Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications.

Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes.