IT Technician

Description

• Benefits packages are available to eligible employees. Employer contribution levels vary based on established qualifying factors.
• A 401(k)-retirement plan is available after completion of one (1) year of service, contingent upon satisfying all other eligibility requirements.

IT Technician’s is responsible for assisting staff with support issues by phone, email and other support systems while maintaining a high level of customer service. This position will be responsible for the setup and troubleshooting of computers and software as well as performing technical and system diagnostics as required. This position will support other related business aspects of the IT Department by assisting with setup and troubleshooting of company phones, printers, copiers and other office equipment as needed.

Please note:

This is an on‑site role. Applicants must reside in or be willing to relocate to the Lansing, MI area and commute to the office daily.

• Provide technical assistance to Dean staff and seek resolution as necessary
• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Maintain computer equipment and software to ensure secure and efficient operations.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Collaborate with other IT team members and escalation complex issues to senior engineers as needed.
• Ensure security measures are followed to protect the integrity of data and systems.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.

• High School Diploma required, college degree in IT, Business Administration, or related field preferred.
• Previous experience as an IT Technician or similar position preferred.
• Knowledge of MS Office/M365 applications
• Ability to work effectively in a team setting.
• Effective verbal and written communication skills.
• Effective organizational skills and ability to multi-task and prioritize workload effectively
• High level of interpersonal skills to handle sensitive and confidential situations.
• Ability to process and evaluate confidential information and materials.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Effective and efficient troubleshooting practices
• Work independently and efficiently.
• Attention to detail in composing, typing and proofreading materials
• Establishing priorities and meeting deadlines.
• Ability to productively interact with internal and external customers.