Supervisor, IT Operations

This position will be responsible for leading the day-to-day operations of a multi-functional IT department, by providing direct guidance for process improvements, standardization efforts, technology deployment, customer support and strategic and tactical implementations. This position will report to. In collaboration with the IT leadership team, this position will be responsible for implementing the IT operations strategy for systems planning, networks, database management, data processing, information and data security, and applications support.

The Supervisor is responsible for ensuring that technology risks are identified and managed according to the risk culture of the enterprise and advises senior management about risks to the business due to the implementation of technology used to operate the business. Exchanges information with professional staff and offers assistance in addressing workflow needs. Aids the senior management in department strategic planning.

• Responsible for understanding and managing risks associated with information systems, which may include, databases and application platforms and networks, establishing policies and procedures, developing a comprehensive, integrated architecture, monitoring practices surrounding the availability of company data, coordination of disaster recovery and business continuity plans for the infrastructure and will increase security awareness across the organization and the business.
• Oversees the Company infrastructure, applications, systems, desktops, storage to ensure proper uptime and availability.
• Effectively coordinate the efforts of staff with other departments in Information Technology to ensure highest level of cooperation and efficiency of team members while instilling a cohesive team environment.
• Participates in planning, development, and management of all aspects of the IT Operations team.
• Engage in and support strategy discussions.
  
  Proactively identify opportunities to reach business goals, assess scope, and identify where challenges may exist.
• Keep manager informed of sensitive and complex issues.
  
  Provide alternatives and recommendations for management consideration and decision-making.
• Serve as manager designee in the absence of the manager.
• Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies. Research cause and makes recommendations.
• Coordinates project activities including project charter development, project plan development, monitoring and reporting.
• Manage external vendor relationships, contracts and service levels pursuant to assigned area.
• Stay abreast of trends and regulations to ensure effectiveness and compliance.
• Communicate, clearly and concisely, the technical direction of the department in terms of supporting departments in on-going problem resolution and operational enhancements, business purpose and benefit.
• Develop and maintain operational documentation related to configuration and provisioning for use by other staff.
• Develops and implements presentations concerning IT Operations and company information.
• Participate in the development of programs as a strategic partner that supports the enterprise plan.
• Participate in development of annual departmental budget, monitor budget and identify budget discrepancies.
  
  Research cause and make recommendations.
• Responsibility for balancing workload to optimize the effectiveness of the department.

Relevant combination of education and experience may be considered in lieu of degree

• Bachelor’s degree in computer science, information technology or related field required.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
  
  Certificat…