Manager Information Technology Technical Services

Serves as the strategic interface between McLaren Health Care stakeholders and our key supporting partners ensuring critical success factors are met. Responsible for managing a team of IT specialists to provide dependable service delivery, successful project delivery, financial health, process development and improvement, short-term and long-term strategies and relationship management for their technology service areas.

• Manages a team of IT specialists to achieve departmental and organizational goals. Process time off, scheduling, disciplinary and other human resource duties as required to support subordinate staff.
• Manages the delivery of dependable technology services.
• Manages and reconciles IT budgets within technology service areas.
• Manages McLaren Health Care supporting partners, ensuring strong relationships and contractual commitments are being met.
• Manages the delivery of projects within technology service areas, meeting time, schedule and quality commitments.
• Collaborates with process teams to create and improve process contributing to technology service areas dependability and efficiency.
• Regularly interacts with cross-functional IT teams to assist in the design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks.

Required:

• High school diploma or GED
• 10 years of progressively responsible IT operations experience
• 4 years of leadership experience, managing multiple cross functional teams or projects
• 3 years of services delivery management experience, within multiple technology service areas, some of which are:security data center, server, storage, network, voice, call center, database, application presentation and middleware

OR

• Bachelor’s degree from an accredited college or university, preferably in computer science, information systems, business administration or related field
• 6 years of progressively responsible IT operations experience
• 4 years of leadership experience, managing multiple cross functional teams or projects
• 3 years of services delivery management experience, within multiple technology service areas, some of which are:security, data center, server, storage, network, voice, call center, database, application presentation, and middleware

Preferred:

• Information Technology Infrastructure Library (ITIL) Foundation certified
• 3 years Health Information Technology experience
• 5 years service delivery management experience in a 24hours/7 days a week operation
• Certification(s) in any of the following disciplines:
  Enterprise Architecture, Project Management, Lean, Agile certification(s)

• Schedule:
  
  Full-time
• Requisition :
• Daily Work Times: 8am - 4:30pm
• Hours Per Pay Period: 80
• On Call:
  No
• Weekends:
  No