MAISA Implementation and Support Specialist

District/Organization: MAISA
Position/Type: Other, full time
Salary: $85,000 annually

Job Title: Application Implementation and Support Specialist

Reports To: Project Director of Student Supports

Start Date of Position: November 1, 2026

Location: Remote with regular daily and overnight travel to on-site locations across Michigan

Sponsorship: Sponsorship is not available for this position. Candidates must be authorized to work in the United States without sponsorship now or in the future.

Position Overview: MAISA is seeking a highly skilled and motivated Application Implementation and Support Specialist to join our dynamic team. The successful candidate will implement and support our suite of software applications, ensure seamless integration, and provide exceptional technical support to our clients.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Education, or related field.
• Proven experience in application implementation, configuration, and technical support, preferably in a software development or IT consulting environment.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues through completion and provide innovative solutions.
• Experience with supporting student information systems, pupil accounting regulations, data quality assurances, and application troubleshooting.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with clients and internal stakeholders.
• Ability to work independently with minimal supervision as part of a collaborative team working through full issue resolution.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Preferred Experience s:
• Student Information System (Power School, SkywardQ, MiSTAR-Q, Infinite Campus, and/or Synergy)
• Michigan State Reporting
• Michigan Pupil Accounting regulations
• Familiarity with Dev Ops practices

Essential Functions and Responsibilities:

• Implementing and configuring software applications according to client requirements and specifications.
• Collaborating with clients to gather requirements, define project scope, and develop implementation plans.
• Conducting system testing and troubleshooting to ensure software functionality and performance meet quality standards.
• Providing technical support to clients via phone, email, or on-site visits, addressing inquiries, issues, and resolving technical challenges promptly and effectively.
• Providing technical assistance for district data integrations and MiCH Actionable Data Applications.
• Collaborating with cross-functional teams, including developers, project managers, and quality assurance, to ensure successful project delivery.
• Developing and maintaining technical documentation, user guides, and client training materials.
• Participating in software release management activities, including upgrades, patches, and enhancements.
• Identifying opportunities for process improvement and optimization to enhance the overall client experience.
• Staying updated on industry trends, best practices, and emerging technologies related to application implementation and support.
• Excellent communication skills with the ability to facilitate in a group setting and present and explain design decisions.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Attention to detail and a passion for creating exceptional user experiences while ensuring five-star customer service.

Wages and Benefits: An annual salary of $85,000, 401 (k) contribution, paid time off, and medical benefits are included.

Conditions: This is an at-will position and can be terminated by either party with ten days’ written notice.