Service Desk Shift Lead | Federal IT, SLA Champion
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
ASM Research, An Accenture Federal Services Company, is seeking a Service Desk Shift Supervisor to oversee a service desk shift, manage ticket queues, assignments, and escalations, and ensure timely, high‑quality support within a federal IT environment.
The role includes coaching analysts, monitoring performance metrics, and driving process improvements to stay aligned with enterprise standards and program objectives. Travel 10–25% may be required.
We are currently recruiting a Service Desk Shift Lead | Federal IT, SLA Champion for our team in Lansing, MI, United States.
We are seeking a motivated Service Desk Shift Lead | Federal IT, SLA Champion to join ASM Research, An Accenture Federal Services Company in Lansing, MI, United States.
Consider building your career as a Service Desk Shift Lead | Federal IT, SLA Champion at ASM Research, An Accenture Federal Services Company.
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