ServiceNow Solutions Architect

Service Now Solutions Architect

Pay Rate: $45-$53/Hr
Location: Lansing, MI (Hybrid, 3 days remote per week)
Job Type: Full-time | Contract (12 Months)

Job Overview
We are seeking an experienced Service Now Solutions Architect to support the design, governance, and strategic direction of a large enterprise Service Now environment. This individual will play a critical role in architecting scalable Service Now solutions, supporting foundational platform services, and ensuring alignment between business objectives and technical capabilities.

Responsibilities of the Service Now Solutions Architect:

• Architect and design Service Now platform solutions aligned with organizational technology and business objectives.

• Lead technical solution design efforts, platform governance initiatives, and implementation of Service Now best practices.

• Design and support integrations between Service Now and enterprise applications.

• Provide technical leadership and support to developers, administrators, and project teams.

• Support upgrades, optimization initiatives, and roadmap planning.

• Ensure security, compliance, governance, and operational requirements are met.

Required Experience of the Service Now Solutions Architect:

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 5+ years of Service Now platform experience.

• 5+ years architecting and implementing enterprise Service Now solutions.

• Experience with ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs and workflow automation.

• Service Now CSA certification.

• Excellent communication, leadership, and problem-solving skills.

Preferred Experience of the Service Now Solutions Architect:

• Service Now CTA certification.

• Service Now CAD certification.

• Implementation Specialist certifications in ITSM, ITOM, ITAM, or CMDB.

• ITIL Foundation certification or higher.

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2026