Service Advisor

West Michigan International (WMI) and K&R Truck Sales are seeking a dedicated and skilled Service Advisor for second shift to join our team. As a Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for managing technician scheduling, explaining repair processes, and ensuring customer satisfaction. Our company is a locally owned group with five locations in West Michigan, offering a full-service truck dealership experience.

We pride ourselves on our extensive service department, body shops, and customer-focused approach. Join us to be part of a supportive and growth-oriented work environment.

• Oversee the flow of the Drive Lane, ensuring prompt and courteous service for all customers.
• Greet customers, answer phones, and address inquiries effectively.
• Open and close repair orders, ensuring accuracy and compliance with company and warranty processes.
• Prepare and present accurate repair estimates and obtain necessary repair authorizations.
• Keep customers and team members updated on diagnostics and repair progress.
• Supervise shop operations and workflow during shifts, distributing work efficiently among technicians.
• Ensure daily inventory of technicians’ time is effectively utilized for service customers.
• Available to work M-F 9:30 am to 6:00 pm

• Organized and friendly personality with strong communication skills.
• Demonstrated ability to manage others and handle multiple tasks efficiently.
• Professional appearance and excellent time management skills.
• Strong technical or mechanical background in the transportation field.

• Medical, Dental, and Vision
  coverage to support your health and well-being.
• 401K Plan with match to help you plan for your future.
• Paid time off to ensure work-life balance.
• Opportunities for growth and advancement within the company.
• Family-owned and operated, fostering a supportive work environment.
• Focus on health and wellness initiatives.