Regional Manager

Job Title

Regional Manager

The Regional Manager is responsible for overseeing daily operations at designated Neighborhood theaters, ensuring excellence in efficiency, productivity, Presentation, Cleanliness, and Hospitality (PCH), as well as systems, processes, employee management, and customer experience. This senior leadership position demands exceptional strategic thinking, team management skills, and operational expertise.

• Cross-Functional Collaboration:
  
  Foster collaboration across departments to achieve organizational goals.
• Operational Excellence:
  Develop and implement effective operational processes with an emphasis on quality standards.
• Culture of Excellence:
  Lead by example to cultivate a culture centered on excellence while maintaining high operational standards.
• Interdepartmental Cooperation:
  Regularly collaborate with departments including Operations, Facilities, Marketing, and Human Resources.
• Dynamic Work Environment:
  Adapt and remain flexible in a dynamic work setting.
• Travel Requirements:
  Significant travel within the assigned region is required, including possibly working evenings and weekends based on theater operations.

• PCH:
  Presentation, Cleanliness Standards, and Hospitality Excellence (30%)
• Implement company-wide standards for cleanliness, presentation, and guest experience across all theater locations.
• Conduct regular audits focusing on cleanliness metrics, KPIs, maintenance standards, and overall aesthetic quality, providing actionable feedback for improvement.
• Develop and execute strategic cleaning protocols and presentation guidelines to enhance customer satisfaction.
• Provide weekly updates on cleanliness across Neighborhood sites and swiftly address any issues through onsite training or retraining, following the SOP for Regional Travel.
• Foster a culture of exceptional hospitality by setting clear expectations and maintaining a customer-first mindset within the team.
• Train and support management staff to ensure they deliver outstanding customer service, making every guest feel valued and welcomed.
• Accountability and Performance Management (20%)
• Promote accountability within theater teams by monitoring operational standards, PCH metrics, and KPI achievements.
• Implement and oversee the General Manager reporting system for weekly goal tracking.
• Provide consistent performance coaching and feedback to support team development.
• Ensure strict compliance with all operational deadlines.
• Maintain accuracy in show clock programming and price card management.
• Ensure alignment between employee scheduling, General Manager hours, and labor allocation targets.
• Adhere to coaching and corrective action policies and procedures.
• Key Performance Indicators (KPIs) Management (15%)
• Monitor and analyze critical performance metrics, including but not limited to:
• Sales Per Admission (SPA)
• Average Ticket Price (ATP)
• Inventory Variance
• Payroll Management
• Concession Cost of Goods Sold (COGS)
• Janitorial COGS
• Analyze performance data to identify trends, opportunities for improvement, and best practices.
• Develop data-driven coaching strategies to foster continuous improvement.
• Onsite Visits, Support, and Continuous Improvement (15%)
• Conduct onsite visits to evaluate operations and provide direct management support.
• Prioritize intervention at locations performing below standards in KPIs, PCH, Internal Control Audits, or Rallio reviews, following the SOP for Regional Travel.
• Lead initiatives to enhance operational procedures and the overall guest experience.
• Facilitate weekly General Manager meetings to discuss performance updates and strategize on "Big Picture Thinking" initiatives.
• Project Scope: (10%)
• Culture of NCG:
  Key Values (10%)
• Accountability/Taking Ownership
  • You hold yourself accountable for your R&R and your team (as applicable)
  • You take action when something is wrong and see the problem through to resolution (the buck stops here)
• PCH
  • You take the trainings and implement them in your work
  • You go directly to the leader when you see something wrong
• Training & Development
  • You take ownership for your proficiency
  • You speak up if something is wrong or not streamlined
• Honesty
  • You apply the rules evenly and equally
  • You're honest about the results of your efforts
• Team Preparedness
  • You are a great steward of your paid time and the paid time of your team (as applicable)

Total Weighting: 100%

In summary, the Regional Manager plays a crucial role in ensuring the successful operation and exceptional guest experience at our Neighborhood theaters. By focusing on key areas such as Presentation, Cleanliness, Hospitality, accountability, and team development, the Regional Manager will drive performance and cultivate a culture of excellence. Through strategic oversight and supportive leadership, this position not only enhances operational efficiency but ultimately contributes to the overall success and reputation of our theaters.

We are committed to fostering an environment where…