Director – Operational Risk Quality Assurance

General information

# 21361

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This role is on a hybrid schedule in either our Detroit or Charlotte office, in office a few days weekly with some remote days.

Reporting to the Operational Risk Programs Senior Director, the Operational Risk Quality Assurance Director will set and implement the strategic vision for the Operational Risk Quality Assurance Program and manage the team’s day to day activities, including ownership of Quality Assurance Governance and reporting, as well as interacting with business and IRM partners and leadership as Quality Assurance activities are executed.

The Operational Risk Quality Assurance team is an Independent Risk Management function that performs Quality Assurance reviews over key functions to assess and ensure adherence to Policy and/or Standard requirements of those functions.

Operational Risk Quality Assurance activities help to support key Operational Risk functions and Programs to identify risks, weaknesses and enhancement opportunities. Operational Risk Quality Assurance activities also support the delivery of data driven insights through reporting and exception identification.

• In this role, the Operational Risk Quality Assurance Director will oversee a team of managers and analysts and will be responsible for their growth and development. They will have decision making responsibility and operate with a large amount of independence.
• Establish and oversee the execution of the Operational Risk Quality Assurance Annual Plan.
• Demonstrate strong subject matter expertise for all relevant key functions and Programs where Quality Assurance activities are performed.
• Develop and maintain strong relationship with key business and IRM partners and leaders; establish routine communication to report relevant trends and findings.
• Support all related internal and external audits/inquiries for support key Operational Risk functions and Programs as requested.
• Support the growth and development of the Operational Risk Quality Assurance team (coaching/mentoring).
• Drive a supportive and collaborative team culture.
• Identify and implement process improvement and automation opportunities.

• 7+ years’ progressive experience in the Financial Services/Banking Industry required, preferably with experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit).
• Experience managing, developing and building teams required; 3+ years leadership experience preferred.
• Excellent communication (both written and oral) and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated knowledge of testing and monitoring concepts and/or auditing standards.
• Strong leadership skills and learning agility with the ability to coach, mentor, and delegate.
• Well-developed project management, analytical and decision-making skills with the ability to manage complex and time sensitive deliverables.
• Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
• Detail-oriented, organized, energetic, motivated, and action-oriented.
• Knowledge of common risk management framework and methodologies.
• Comfortable working in an evolving and dynamic environment.
• Conflict management skills and/or demonstrated the ability to handle difficult situations with stakeholders or teammates.
• Ability to communicate with senior and executive leadership.
• Expertise in using technology solutions…