Program Assistance Center; PAC) Director

Title: Program Assistance Center (PAC) Director

Group/Team: Community Impact

Reports To: Senior Director, Community Impact
-Programs

Status: Full-time

FLSA

Classification: Exempt

Minimum Salary: $81,520

The Program Assistance Center (PAC) is one of nine Michigan Energy Assistance Program grant recipients and provides households with direct energy assistance to pay heat and electric bills.

As the Program Assistance Center Director at United Way South Central Michigan, you'll play a crucial role in supporting individuals and families by overseeing the Program Assistance Center (PAC). Your people-centered approach to leading efficient and compliant state energy assistance is critical to those facing hardship. You'll oversee and collaborate with a dedicated team to ensure that the program runs smoothly and effectively.

This position is hybrid with a minimum of three days in the office a week in any of the UWSCMI offices (Kalamazoo, Battle Creek, Jackson, Lansing). Most of the PAC team co-locates in Jackson and occasional travel to the Jackson office will be required along with other occasional travel within the region as needed.

Note: There is multiple postings for this role to reach our full region, however there is only one job opening.

• Contribute to an equitable, diverse, and inclusive organizational culture that centers people in every solution, process, and function.
• Commitment to trauma-informed and people-centered care principles, with an understanding of the impact of trauma on individuals and communities.

• Oversee day-to-day PAC operations to ensure timely, accurate, accessible, and effective delivery of energy assistance and self-sufficiency services.
• Monitor program volume, staffing capacity, workflows, and service levels and make operational adjustments as needed.
• Regularly analyze program data, service trends, and outcomes to identify barriers, improve processes, and support data-informed decision-making.

• Manage and lead the PAC team to effectively support the PAC program, while offering coaching and support on program-related matters.
• Set clear expectations, provide regular feedback, and support the performance development of PAC team members.
• Foster strong relationships across UWSCMI, program staff, partner organizations, and stakeholders to maximize program impact and effectiveness.

• Ensure staff are prepared to assist diverse applicants effectively, consistently, and with a trauma-informed, people-centered approach.
• Design training modules for PAC staff, covering all processes and utility assistance eligibility rules through a trauma-informed lens.

• Develop, implement, and measure strategic plan goals and objectives for the program in alignment with UWSCMI's mission and vision.
• Collaborate with senior leadership and key stakeholders to shape program strategy and drive continuous improvement in service delivery and impact.

• Develop and manage program budgets to ensure alignment with annual goals, grant requirements, and organizational priorities.

• Ensure compliance with grant requirements, regulatory guidelines, and financial reporting standards, maintaining transparency and accountability in all financial matters.
• Forecast future funding needs and develop funding proposals and grant applications to ensure financial stability and sustainability for program activities.
• Oversee the timely and accurate completion of all grants and grant reports, adhering to specified deadlines and requirements.

• Work with various vendors and contractors as necessary to maintain…