Director, Operations, International Franchise Services

Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

The Director of Operations manages all operations excellence and operations support initiatives for their respective region. This position works collaboratively and cross functionally with multiple areas of the business including: new and ongoing training support initiatives, new site processing and existing site acquisition with development, operational excellence assessment review support, sales and financial analysis and reporting, equipment distribution coordination and similar activities.

This role supervises the franchise business consultant activities under their assigned area, promoting their development and the franchisees they serve.

Fostering close relationships with franchisees within the assigned area.

This candidate is able to consult on our franchisees’ needs and promote ideas that will result in growth in sales, store count, PSA, proper resources allocation.

This candidate will hire, train, and supervise our field team of franchise business consultants within the assigned area.

This candidate is an expert communicator with our franchisees, colleagues, and vendors and maintains open dialogue. They will conduct effective weekly meetings with assigned team.

Communicate changes in policy and new operations procedures to direct reports and franchisees. They will keep their supervisor informed of all pertinent issues and opportunities within the business.

Provides directions to franchise business consultants to ensure all company quality standards are consistently met or exceeded and that all out of specification issues are promptly resolved within the region.

Provides leadership and direction to franchise business consultants, encourages high level of team spirit, and sets a positive example.

Sets the standard for the team in achieving operational excellence, including providing franchise business consultants with adequate tools needed for area development.

Travel within region and as required to ensure restaurant operations are successful, and to perform business reviews and assessments to ensure all company quality standards are consistently met or exceeded.

Targets high priority franchise businesses that need assistance.

Ensures timely reporting as required from all operations staff (weekly schedules and weekly objectives, period planners, period-end reports, etc.).

Assists with the franchisee approval process.

Leads and ensures new store openings and store acquisitions are properly executed and supported for restaurant operations.

Analyzes data and trends and communicates any concerns with appropriate staff in regards to operational excellence and any compliance issues.

Works closely with research and development to implement new products, procedures, and communications to franchisees.

Provides input into department budget, monitors, and recommends variance explanations as needed.

Counsels’ franchisee's on operational excellence, people culture, and training issues.

Visits regions franchisee's evaluating their operations and allocating required resources for their appropriate operation.

Excellent at developing materials, creating presentations, and facilitating training to develop the team further.

Skilled at public speaking and influencing direct reports, franchisees, and cross functional teams through the art of storytelling.

• Bachelor’s degree in business, marketing, or related field, or equivalent leadership experience managing first-line leaders within the restaurant or retail…