Director of Clinical Operations

1 in 25 adolescents will be diagnosed with serious mental illness. Most don’t get the care they need. Flourish ((Use the "Apply for this Job" box below). ) is solving that.

Flourish is rapidly expanding its national care delivery footprint, and we are looking for a highly motivated, execution-oriented operational leader. This role is central to ensuring our providers and care teams have the structure, support, and resources they need to do their best work.

You will oversee the operational lifecycle of our clinical organization, including care team onboarding, provider transitions, supervision operations, scheduling, capacity management, and day-to-day clinic support.

This is a highly hands-on leadership role for someone who thrives in building from zero to one, navigating ambiguity, and turning complex operational needs into clear, executable plans. You will work cross-functionally with Operational Leadership, Clinical Leadership, Product Teams, People Operations, Licensing & Compliance and other internal teams to build scalable processes, improve operational efficiency, and create a strong provider experience as Flourish grows nationally.

Own the operational lifecycle of Flourish's provider organization, ensuring care teams are appropriately staffed, supported, scheduled, and operationally prepared.

• Care Team Onboarding:Partner with People Operations and Clinical Leadership to build and execute on excellent new care team hires.

• Provider Transitions:Oversee operational workflows for provider transitions, including new hires, departures, internal transfers, patient care plans, and coverage planning.

• Supervision Operations:Partner with Licensing & Compliance, provide operational execution of complex clinical supervision structures, including supervision assignments, scheduling, tracking, and state-specific requirements.

• Provider & Clinic Scheduling:Own provider/ carepod scheduling execution

• Provider Support:Identify operational barriers impacting providers and develop scalable processes and resources that improve their day-to-day experience and ability to deliver care.

Partner with VP Operations to execute on Flourish's expansion strategy:

• Expansion Project Management:Partner with the VP, Operations and People Operations to translate expansion strategy into actionable operational plans, timelines, and execution steps.

• Care Pod Locations:Support identifying new carepod location based on current patient volume in existing states, in-person staffing geographical gaps, and upcoming new state launches.

• Care Pod Launch:Lead operational preparation for incoming care teams, ensuring staffing, schedules, supervision structures, technology, tools, and resources are in place before launch.

Own the tools, services, vendors, and clinic operational infrastructure that enable Flourish's providers and clinics to function effectively.

• Oversee clinic tools and services, including language translation and interpretation services, electronic signature platforms, mailing services, and other provider-facing operational resources.

• Identify opportunities to improve existing tools, services, and workflows to reduce administrative burden and improve provider experience.

• Partner with Product, Engineering, IT, and other internal stakeholders to implement technology solutions that improve provider and clinic operations.

• Create and manage vendor proposals in relation to costs to support efficient and sustainable growth.

Own the administrative infrastructure and day-to-day support functions that help Flourish's providers and clinics operate efficiently.

• Partner with product to identify roadmap in productizing clinic admin for scalable operations

• Develop and manage front-desk-style administrative support processes, including routing incoming calls and requests, coordinating communications, and directing inquiries to the appropriate teams.

• Oversee administrative processes such as document management, electronic signatures, mailing, records requests, and other clinic support needs.

• Establish standardized administrative workflows and service expectations to support providers consistently across markets.

• Establish and monitor key operational metrics related to provider onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.

• Partner with…