Children's Behavioral Health Training Operations Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve.

Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Our work in Michigan includes leading the MI Capacity Building Center (CBC), a statewide initiative under MDHHS to centralize children's behavioral health training and workforce supports. We are committed to innovation, inclusivity, and continuous improvement in service delivery.

The operations manager will oversee all operational aspects of the MI CBC, ensuring the successful delivery of training programs, platform management, communication, and client engagement. This role requires attention to detail, dedication to operational excellence and continuous improvement, and the ability to manage a complex, multi-faceted project serving thousands of behavioral health practitioners statewide.

• Operational Management:
  Direct, manage, and implement day-to-day operations of the MI CBC, including website/registration platform, logistics for live and virtual sessions, communications, CEU processing, and compliance with MDHHS standards. This requires planning and managing many details and dependencies.
• Training Portfolio Management:
  Manage delivery of 200+ annual trainings from technical and in-person logistics to communications and training support; manage subcontractor agreements and support quality content aligned with MDHHS priorities.
• Business Process Enhancement:
  Identify opportunities for process improvements, either to enhance efficiency, quality, or customer and staff experience. See enhancements through from idea to implementation.
• Performance & Reporting:
  Monitor KPIs, develop and manage performance dashboards, and implement CQI cycles to improve the quality and efficiency of the CBC.
• Financial Oversight:
  Participate in project budgeting and financial management activities and conversations.
• Team Leadership and Supervision :
  Foster a collaborative and high-performance culture.

• Bachelor’s degree, Master’s degree preferred
• Minimum 5 years of experience in project or operations management, preferably in human services.
• Understanding of state government operations and/or behavioral health programs is a plus.
• Experience managing training operations is a plus.
• Strong skills in technology, data analysis, critical thinking, problem solving, and performance reporting.
• Excellent communication and relationship-building skills.

LI-Remote

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and…