Shelter Manager

The main mission of the City Rescue Mission of Lansing, since its founding, has remained to teach the Word of God as found in the Christian Bible (Romans 10:13-15), edify and equip the saints to be committed followers of Jesus Christ and His teachings (Ephesians 4:11-13), and present an authentic representation of traditional, Biblical Christianity (Philippians 1:9-11). For this reason, employees will be guided by the Doctrinal Statement established by the Board of Directors.

To meet physical needs for Food and Shelter to bring those with spiritual needs the Hope that is found in Jesus Christ.

To bring the lost to the Lord Jesus Christ and to establish believers in the Christian Faith.

Director of Shelter

The Shelter Manager is a vital role in the success of the City Rescue Mission and the day-to-day operations of the shelters. This role oversees an assigned facility under the shelter umbrella of the City Rescue Mission. The Manager oversees day to day processes and things concerning the guests of the assigned facility. They are responsible for working with their director to ensure all processes, procedures, and efforts of the shelters are equitable and uniform and in line with the mission of Food, Shelter, and Hope.

Ensuring guest tracking methods are being utilized properly, data and stats are accurate, all staff are treating guests appropriately and resolving guest concerns as necessary. The Manager must be able to multi-task effectively, work in an organized and efficient manner, balance communications with many different personality types, and problem solve frequently to ensure efficacy across all Shelter matters.

The current job opening is at the Single Adult Shelter.

Regularly 1st and 2nd, occasionally 3rd shift
- Full Time, Exempt
- Exact schedule varies by need and staffing. When shelters are fully staffed this role will include one to two 1st shift office days and three to four days working alongside staff, 1st or 2nd shift (5 days total). When there are schedule openings, the Manager will be expected to work with the Director to fill shifts as necessary across the shelter facilities.

Weekends, Evenings, and Holidays (Rotation).

• Be hands on in the training of all new shelter staff
• Train new staff on guest tracking software
• Work alongside the caseworker to handle guest discipline and daily life
• Work with the Shelter Director to ensure all processes and procedures that take place within the shelter are effective and consistent.
• Complete administrative tasks as assigned by the Shelter Director.
• Assist Director with employee performance management.
• Ensure staff are fulfilling their expectations, report issues that need escalated to the Director
• Responsible for maintaining a smoothly run shelter, in accordance with Food, Shelter, and Hope
• Maintain and encourage effective communication and collaboration, using all tools available
• Attend all meetings and training sessions as scheduled
• Show the love of Christ, be ready to share the gospel, teach in chapel, and pray with guests

• High School Diploma-Required
• Proficient use of the Microsoft Suite-Required
• 1+ Years Management/Supervisory Experience
  - Required
• 1+ Year Shelter/Non-Profit Experience
  - Preferred

• Ability to learn and teach a new computer program within 30 days of introduction
• Ability to proficiently use a phone system that spans multiple facilities- including answering, transferring, putting calls on hold, etc. Within 15 days of introduction.
• Ability to navigate, build, teach, and complete data entry in excel spreadsheets
• Ability to respectfully interact with guests, volunteers, and staff no matter their background, temperament, preferences, or…