Volunteer Coordinator

Under the general supervision of the Community Engagement Manager, recruits, coordinates, and supports volunteers to advance the Library’s volunteer program. Builds relationships with individuals and organizations to promote library services, strengthen community partnerships, and expand volunteer engagement opportunities.

• Recruit and engage a diverse volunteer workforce through partnerships with community organizations to support volunteer opportunities and community informational and literacy needs.
• Coordinate the promotion of volunteer opportunities with appropriate KDL departments and staff.
• Maintain volunteer records, databases, and online application systems; collect and manage information regarding volunteer availability, skills, and assignments.
• Administer volunteer management software and provide support to staff, volunteers, and Friends members.
• Coordinate volunteer onboarding, including orientation, training, and related materials.
• Provide ongoing support, guidance, and communication to volunteers and staff to ensure positive and effective volunteer experience.
• Schedule and coordinate volunteer opportunities and assignments.
• Develop, prepare, and distribute correspondence, reports, meeting materials, and other communications related to volunteer programs.
• Compile, analyze, and present volunteer program statistics and activity reports using appropriate reporting and data visualization tools.
• Collaborate with the Community Engagement Manager and partner organizations to plan and implement volunteer recognition programs and special events.
• Monitor volunteer activities and engage with staff and volunteers on-site to ensure quality service and program effectiveness.
• Support the Alliance of Friends and branch Friends groups as assigned.
• Maintain the Bookmobile collection, including loading, unloading, shelving, shifting, circulation support, weeding, and replacement of materials; facilitate access to KDL's free library services, resources, and programs by assisting patrons and promoting available offerings.
• Serve on committees, advisory groups, or programming teams as assigned.
• Performs other duties as assigned.
• This job requires a master's degree in library science or related/relevant field, or bachelor's degree plus 5 years relevant experience, or High school degree plus 10 years applicable experience, with at least five of the ten in successful service as Assistant Branch Librarian at Kent District Library.
• Two to four years of experience coordinating volunteers, community engagement initiatives, or related programs; supervisory experience preferred.
• Demonstrated proficiency with Microsoft Office applications and database or volunteer management software.
• Ability to work independently under general supervision, exercise sound judgment, and maintain confidentiality.
• Demonstrated ability to plan, organize, coordinate, and prioritize multiple projects and deadlines.
• Strong interpersonal, customer service, and communication skills, with the ability to establish and maintain effective working relationships with staff, volunteers, community partners, and the public.
• Ability to communicate effectively, both orally and in writing.
• Demonstrated organizational skills and the ability to manage multiple responsibilities in a dynamic environment with frequent interruptions.
• Ability to learn and effectively use library technologies, software applications, and office equipment.
• Commitment to providing equitable, inclusive, and responsive service to diverse communities.
• Ability to work a flexible schedule, including occasional evenings and weekends, as assigned.
• Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials, and operate…