CX Quality & Calibration Specialist
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Production QC/QA, Quality Engineering
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from our independent marketplace contractors. The role identifies trends and collaborates with certification and operations to ensure client standards are met.
You will assess agent interactions, monitor workflow, review satisfaction data, and provide actionable feedback to improve quality scores. Travel and varied shifts may be required, with remote opportunities across multiple states.
This posting is for the CX Quality & Calibration Specialist role at Nex Rep LLC, based in Wyoming, MI, United States.
We would love to welcome a new CX Quality & Calibration Specialist to our organisation in Wyoming, MI, United States.
For the CX Quality & Calibration Specialist position at Nex Rep LLC, we are reviewing applications now.
Step into the CX Quality & Calibration Specialist role at Nex Rep LLC in Wyoming, MI, United States and grow with us.
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