Restaurant Supervisor

As a key leader within our food and beverage team, you will orchestrate the daily flow of the restaurant, bridging the gap between exceptional service and seamless operations. We are looking for a high-energy supervisor who can pivot effortlessly from managing Banquet Event Orders to mentoring associates on the floor. In this role, you aren’t just overseeing a shift—you are the guardian of the guest experience, ensuring every plate, pour, and interaction meets the prestigious standards of the IHG brand and the unique, welcoming character of Kindred Table
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Visit the Kindred Table Website!

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Benefits eligibility varies based on position, employment status, and length of service.

• Supervise and guide restaurant associates.
• Assist with serving, hosting, and bartending duties as needed.
• Engage guests with a positive, professional demeanor. Respond to feedback or complaints with urgency and execute appropriate service recovery.
• Engage with guests and fellow associates using D.A.R.E. to Connect service behaviors.
• Coordinate daily Front of the House (FOH) and Back of the House (BOH) restaurant operations.
• Manage Banquet Event Orders (BEOs) for seamless events.
• Ensure compliance with sanitation and safety regulations, including all liquor laws.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Knowledge of P.O.S. systems and 3rd party applications and the ability to use them effectively and efficiently.
• Clean and maintain workspace including tables, walls, windows, floors, and in-room dining carts as necessary.
• Additional duties as necessary and assigned.

Specific job knowledge, skills, duties, and abilities:

• Demonstrated proficiency in problem-solving and reasoning to resolve operational challenges effectively.
• Ability to communicate clearly and professionally in both written and verbal forms with a diverse group of guests and associates, in the primary language used in the workplace.
• Comprehensive knowledge of the Restaurant’s facility offerings, services, and operational standards.
• High attention to detail with proven organizational and supervisory skills to manage multiple priorities in a fast-paced environment.
• Proficiency in basic math skills and the use of Microsoft Windows, Outlooks, and related hospitality software.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
• Upon hire, complete all IHG and Hotel training within 45 days. Complete ongoing training as scheduled.
• Ability to remain in a stationary position or move about the restaurant and event spaces for the duration of a shift.
• Ability to frequently operate, handle, or feel object, tools, or controls, including Point of Sale (POS) terminals and dining equipment.
• Ability to move, transport, or position objects weighing up to 30 lbs, such as trays, glass racks, or in-room dining carts.
• Ability to identify guest needs, monitor environment safety, and communicate effectively in a high-volume, moderately noisy restaurant setting.
• Ability to work in an environment with varying temperatures (e.g., proximity to kitchen heat or…