Retail Shortage Control - Part Time

Overview

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

• Command Presence: Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Command Presence: Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Command Presence: Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Command Presence: Create a secure environment and reduce opportunities for theft

• Knowledge and Communication: Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Knowledge and Communication: Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Knowledge and Communication: Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Knowledge and Communication: Understand the role you play in keeping your store and assets safe and secure

• Support and Guidance: Provide support in training associates on shortage reduction programs and processes
• Support and Guidance: Role-model safety as a top priority and address any unsafe practices promptly

• Experience and Responsibilities: 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Experience and Responsibilities: Ability to stand and walk for extended periods of time and to visually monitor store environment
• Experience and Responsibilities: Ability to maintain confidentiality is required
• Experience and Responsibilities: Ability to review, analyze and comprehend business trends
• Experience and Responsibilities: Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Experience and Responsibilities: Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Experience and Responsibilities: Excellent communication with customers and co-workers
• Experience and Responsibilities: Excellent leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

• 1+ years of related experience is preferred (see above under Experience and Responsibilities)
• Ability to stand and walk for extended periods
• Confidentiality and integrity in handling information
• Strong observation and reporting skills
• Positive demeanor and effective communication

If you are excited to deliver great values to customers every day, take pride in helping drive positive results for a team, treat colleagues and customers with respect, believe in…