Customer Care Representative

Position: Customer Care Representative-18
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Customer Service & Business Development Specialist (BDR) is a dual-focus role responsible for ensuring exceptional customer satisfaction while actively driving revenue growth through proactive business development activities. This position serves as the primary point of contact for routine customer service inquiries and is essential in executing targeted outbound campaigns to generate qualified sales opportunities.

Key Responsibilities

A. Customer Service Center (CSC) Functions

• Service Resolution: Manage inbound calls and emails to address customer service requests, issues, and inquiries efficiently and accurately.
• Account Maintenance: Process routine customer account updates, service requests, payment inquiries, and ensure documentation complies with internal SOPs.
• Problem Escalation: Triage and escalate complex customer issues and complaints to the appropriate Operations or Accounts Receivable (AR) management teams.
• Data Integrity: Maintain precise and concise notes within the CRM/Aspire system for all customer interactions.

B. Business Development Representative (BDR) Functions

1. Outbound BDR (Prospecting)

• Execute targeted outbound calling and emailing sequences into designated regions or account lists to generate new sales opportunities.
• Conduct basic market research to identify and target key decision-makers and organizational structures.

2. Inbound BDR (Qualification)

• Promptly respond to and qualify all inbound leads generated through marketing channels (MQLs) and website inquiries to confirm they meet sales acceptance criteria.
• Sales Handoff: Accurately transition all qualified leads (SQLs) to the appropriate Account Executive, maintaining meticulous records in the CRM to ensure pipeline integrity.

Pay Range $16-$18/HR

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents  to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and Hire Vue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message.

Message and data rates may apply.