Key Account Manager

The Internal Medicine (IM) Key Account Manager (KAM) leads the strategic direction, development, and execution of account plans and partnerships with aligned Leading Health Systems (key accounts) and associated Integrated Account Teams (IATs) to accomplish mutually aligned goals in a compliant manner. Such goals, anchored on market expansion and brand evaluation opportunities, allows for and bolsters Pfizer's ability to unlock full key account potential.

The KAM must possess a deep understanding of the healthcare market environment, as well as, the business drivers, priorities, capabilities, organizational structure, ways of working, external influencers, and decision‑making rights of aligned key accounts. The KAM will develop and manage executive‑level (C, D‑Suite and critical decision maker) customer relationships and align appropriate internal and external stakeholders/decision makers based on account plans and goals to ensure compliant, effective and successful results.

• Corewell Health
• Henry Ford Health
• Ascension
• University of Michigan Health System
• Trinity Health

The Pfizer KAM role has three key focus areas:
Customer Engagement, Account Management and Business and People Leadership.

• Identify key customers including the internal/external decision making and influencing network impacting the key account and local health economy.
• Maintain effective relationships with key Customer C, D‑Suite, administrative and decision‑making roles within a key account.
• Develop effective relationships with key opinion leaders and stakeholders in local health economies.
• Understand and seek to influence key local, regional and national healthcare issues and best practices aligned to market and key accounts.
• Manage co‑development and co‑execution of project plans (holding Customer and Pfizer accountable for plan execution).

• Manage a set of prioritized accounts to achieve agreed upon business objectives.
• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent customer/account Planning.
• Analyze and understand the local environment, key account business models, and aligned Pfizer priorities to create account plans that identify mutually beneficial opportunities.
• Leverage the value proposition for Pfizer to create mutually beneficial business opportunities that result in action.
• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is beneficial to Patients, Customers, and Pfizer.

• Lead and support development of high functioning IATs (consistent with account team model) inclusive of collaborating with cross‑functional specialists and other Pfizer stakeholders to ensure appropriate roles, responsibilities and resources are aligned and leveraged compliantly.
• Partner with IAT to facilitate colleague understanding of local market/customer drivers.
• Impact and influence the development of Key Account Management efforts locally, regionally or nationally by partnering with needed cross‑functional teams to compliantly shape efforts and deliver results.
• Share and help scale proven practices across the region and nation.
• To be a local expert on healthcare reform, the evolving landscape and the organization of Accounts/Customers.
• Lead the development of strategic planning priorities for aligned key accounts.
• Demonstrate a broad base of market knowledge and dynamics of healthcare which influences account behavior. Recognizes when and how to involve colleagues from other functional areas (IAT) to effectively build and execute strategic plans that…