Field Service Technician

Reporting to the Field Services Manager/Supervisor, the Field Service Technicians primary function is the installation, repair, maintenance and management of both Packaging and Systems/Equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Field Service Technicians to effectively communicate with Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required.

• Deliver in-field support and optimize material delivery systems.
• Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
• Conduct hands-on demonstrations of systems and deliver end-user training on operational procedures and preventative maintenance.
• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
• Ensure timely and thorough completion of all service-related documentation
• Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
• Maintains accuracy and completeness in the preparation of all required documentation.
• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
• Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
• Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
• Maintains precise and current records for all co-managed parts and tool inventories.
• Consistently adheres to full compliance with established financial and operational policies and procedures.
• Available to travel upon request to provide support at other service locations across North America.
• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

• Associates degree or equivalent from 2-year college (preferred)
• At least 5 years of related experience and/or training (preferred)
• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Ability to work successfully with little to no direct supervision
• Effective time management and cost control skills

• A clean driving record is required (company car is provided)
• Availability to travel daily Monday to Friday within an assigned territory
• Ability to occasionally lift or move up to 50 lbs
• Familiarity with Microsoft Office applications.
• Walking extended distances
• Standing for extended times up to 75% of the day
• This role requires up to 50% travel

• Electrical
• Mechanical
• Troubleshooting
• Schematic
• Service
• Electronics
• Preventive maintenance
• Field service
• Installation
• Assembly
• Repair
• Maintenance technician
• Blueprint
• Wiring
• Install

• Electrical
• Mechanical
• Troubleshooting
• Schematic
• Service
• Electronics
• Preventive maintenance
• Field service
• Installation

Expert Level

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