Lead Technician

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats.

Join us and be a part of our exciting journey towards growth and excellence.

Position Title: Lead Technician

Location: Michigan

Reports To: Resource Deployment Manager

Job Type: Full Time, Non-Exempt

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats.

Join us and be a part of our exciting journey towards growth and excellence.

We're hiring a Lead Technician to be the face of our field installs—owning outcomes, solving real problems, and guiding projects across the finish line. If you've got a strong mechanical mindset, can speak fluently with customers and teammates alike, and know your way around wires, dashboards, and diagnostic tools, this seat is built for you.

This role is ideal for someone who takes pride in doing the job right the first time, even when working independently and under pressure. Whether you're installing low-voltage cabling at a retail site or wiring a GPS system into a fleet vehicle, you're calm, capable, and always professional.

You'll work remotely but travel frequently—sometimes at night or over weekends depending on project needs. You'll be the go-to technician on-site, so leadership, clarity, and ownership are a must.

Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution.

• Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines
• Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements
• Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems
• Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards

• Paid training and certifications
• Clear career advancement path
• Opportunity to travel across the United States
• Hands-on experience with fleet technology and vehicle electronics
• Learn from experienced industry professionals
• Build a long-term career in a growing technology field

• High school diploma or equivalent
• Strong mechanical aptitude and comfort using hand and power tools
• Excellent communication skills and customer-facing presence
• Ability to work independently, think critically, and problem-solve in the field
• Willingness to travel extensively and work flexible schedules (days, nights, weekends)
• Clean driving record and valid driver's license

• 1+ years of experience in network cabling, telecom, or automotive…