Learning Leader - Emergency Response​/Tier 1

Learning Experience Leader - Emergency Response/Tier 1 (Up to 80 travel required)

Join Task Us as a Learning Experience Leader to design and deliver training programs for Emergency Response (Tier
1) Agents. This role requires flexibility, 80% travel, and strong content expertise.

Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. Task Us serves clients in sectors such as social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech. Task Us has a global workforce of approximately 45,000 employees across 23 locations in twelve countries, including the Philippines, India, and the United States.

Task Us prioritizes employee well‑being with competitive salaries, comprehensive benefits, and a People‑First culture that fosters growth, inclusion, and professional development at all career stages.

• Set standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end‑user, partner, and distributor training, including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary to adapt to changes in the work environment.
• Act as the content expert and maintain relevant training documents and materials.
• Develop and create effective induction programs.
• Monitor and review trainee progress through questionnaires and discussions with managers.
• Ensure statutory training requirements are met, understand e‑learning techniques, and be involved in creation and/or delivery of e‑learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure all trainees adhere to the company’s Code of Conduct.
• Support learning and development of Emergency Response (Tier 1) Agents.

• Up to 80% travel required.
• Must be 18 years of age or older.
• High‑school diploma or GED required; four‑year college degree (preferred) in a related field such as industrial or applied sciences.
• Proficient in Microsoft and Google applications.
• A problem solver and critical thinker.
• Follow well‑defined methods, procedures, reports, forms, and competent aspects of the job.
• Can present and facilitate a class discussion.
• Energetic, enthusiastic, and creative—can think outside the box to motivate and engage an audience.
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Excellent oral and written communication skills.
• Can work in a flexible schedule including weekends, holidays, and longer hours.
• Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response.

• 1–2 years of related training or teaching experience.
• Strong leadership skills and proficiency in handling groups.

Task Us is the fastest‑growing tech‑enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Task Us is listed on Glassdoor’s “100 Best Places to Work,” USA Today’s “Best Company Cultures,” and Comparably’s “Best Companies for Women.”

Task Us believes that innovation and higher performance are brought by people from all walks of life. Task Us welcomes applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Task Us is an equal‑opportunity workplace and is an affirmative action employer. Task Us celebrates and supports diversity; it is committed to creating an inclusive environment for all employees, clients, services, and community.

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