Traffic Monitoring Operator

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AECOM is seeking a highly motivated and dependable Traffic Operations Specialist in Lansing, MI.

Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment. This position is responsible for monitoring, detecting, and reporting traffic incidents on Michigan’s roadways, and coordinating with response agencies to manage the clearance of traffic incidents. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders.

Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.

• Managing and logging traffic incidents in an advanced transportation management system software
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
• Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents with local municipalities for resolution and information dissemination.
• Dispatch, coordinate and communicate by radio with MDOT’s Safety Service Patrol.

• HS + 1 or more years prior experience as a Traffic Monitoring Operator or other related experience.
• A valid driver's license is required, along with the ability to pass a Motor Vehicle Records (MVR) check in accordance with company policy
• Background and drug/alcohol screening required

• Associates Degree
• Prior experience working in a fast paced, technology infused, environment
• Demonstrated reliability
• Geographic familiarity with State of Michigan Interstate system
• Computer proficiency:
  Office (Word, Excel, Power Point, Outlook)
• Scheduling flexibility

• Sponsorship is not available for this position

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