Customer Service Representative

Base pay range

$55,000.00/yr - $65,000.00/yr

The Customer Service Representative serves as the primary point of contact for customers, providing high-quality support that strengthens relationships and supports business growth. This role handles customer inquiries, orders, concerns, and complaints primarily via phone and email. The position requires sound judgment, strong problem-solving skills, and the ability to work both independently and under general supervision in a fast-paced manufacturing environment.

• Deliver a consistent, high-quality customer experience that meets or exceeds customer expectations
• Professionally handle all incoming and outgoing customer phone calls and emails
• Coordinate and respond to customer service requests in a timely and accurate manner
  
  Enter customer purchase orders into the ERP system and confirm order details
• Process daily invoicing for customer shipments
• Update customer portals with advance shipping notices (ASNs)
• Act as a liaison between customers and internal teams (Quality, Warehouse, etc.) to resolve claims and disputes
• Support and participate in continuous improvement initiatives
• Perform additional duties as assigned
• Proficient in Microsoft Office, with strong skills in Excel and Word
• Experience using ERP systems in a manufacturing environment
• Strong communication and interpersonal skills
• Ability to manage multiple customer situations with professionalism, tact, and enthusiasm
• Ability to work effectively with all levels of internal teams and external customers
• Strong organizational skills and attention to detail
• Ability to follow company policies and procedures consistently

• High School Diploma or equivalent required
• Minimum of 2 years of customer service experience in a manufacturing environment required

• Prior customer service experience within the automotive industry required
• Self-motivated with the ability to work independently and prioritize tasks
• Strong problem-solving skills and ability to remain professional in high-pressure situations
• Detail-oriented with a strong focus on accuracy and follow-through

Associate

Full-time

Customer Service, Manufacturing, and Administrative

Staffing and Recruiting

• Medical insurance
• Vision insurance